A shipping quote will be supplied upon order of product. We ship Ground Carriers - USPS, UPS or FED EX. For Large Items we use a Shipping Professional. Any shipping damage claims must be made within 24 hours of delivery. Please keep all packing material for inspection by shipper. Damage must be noted on shipping slip.
Please note that for shipment of certain items such as green coffee, cups and so on, the shipping rate for these items may vary significantly from actual weight. For example, with USPS we often ship Flat Rate which is a volume-based service (if it fits, it ships). We then have had to calculate how much of a certain product will fit in a box and set the weight of the product accordingly. If 4 items can fit in a box, we might set their weight as 1/4 pound each. So when you see the shipping weight on the final checkout page, you can ignore that and go by the specific description of the products in you order.
Returns: If you aren't 100% satisfied with your order we will correct it by replacing the product or refunding your order.